Natural language processing is an area of computer science and artificial intelligence concerned with the interaction between computers and humans in natural language. The ultimate goal of NLP is to help computers understand language as well as we do. It is…

Harper Collins, the world-leading book publisher, uses the Epic Reads chatbot to help their community members find another book to read. By doing this, the brand attracted users’ attention to their new ebook, Almanac. The brand’s bot also encouraged users to…